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Terms & Conditions
· Prepayment in full by credit card (Visa/Mastercard/Amex) and subsequent email confirmation by Tekapo Adventures is accepted as confirmation of your booking. Payments can also be made via direct bank deposit. All credit card payment incur a 2.9% CC fee.
· All Prices and transactions are in New Zealand Dollars (NZD). All refunds will be made by us in New Zealand dollars. If you paid by a credit card denominated in a foreign currency, the refund amount you receive in your foreign currency may not be exactly what you were charged at the time of booking due to changes in the foreign exchange rates, non-refundable or additional bank or credit card charges, or other factors. We are not responsible for currency exchange rate changes or conversion rates and fees imposed by your credit card provider or bank, and any questions relating to such matters should be directed to them. We accept no liability whatsoever for any loss that you suffer as a result of a difference in currency exchange rates, fees or otherwise in relation to the amount refunded.
· All and any information provided to Tekapo Adventures will be treated with strict confidentiality. No information will be passed on further than the original booking, except in case of emergency, for example, missing persons details will be given to the appropriate authorities for search and rescue purposes.
Trip Cancellation
· Tekapo Adventures reserves the absolute right to cancel any scheduled departures as a result of road or weather conditions.
· Tekapo Adventures reserves the absolute right to decline to accept or retain any person as a member of a tour.
· Clients will be advised as soon as possible of any cancellation (in these instances, clients will be entitled to a full refund , should we cancel a tour)
· A Full refund is issued if travel is disrupted by a change in Covid-19 alert levels/lockdown where the participant is unable to get to Lake Tekapo for the tour.
Refunds
· Bookings cancelled more than 24 hours before the trip will incur no cancellation fee.
· Bookings cancelled within 24 hours of departure will be subject to a 100% cancellation fee.
· Customers who do not turn up for a departure will not be entitled to any refund.
· Refunds will only be issued through the original booking office.
Lost Property
· Clients are responsible for their property while on tour. No responsibility is accepted for loss or damage to client’s personal property
Health & Safety
· There is a degree of risk in outdoor adventures. We will try our best to mitigate the risks and hazards as best we can, however it is not possible to avoid all risks & hazards. The client/passenger understands there are risks involved in participating in a tour.
· Passengers must follow all reasonable instructions given by our staff before, during and after the tour. Passengers are responsible for their safety and wellbeing during the tour and must act responsibly during any given tour.
· Tekapo Adventures requires the full names of every passenger travelling on our Scenic 4WD Tours.
· Passengers must advise if they have any physical conditions or concerns that may affect their safety or enjoyment of our tours.
· Tekapo Adventures also reserve the right to refuse any passengers if we are not completely satisfied that it is practicable and safe for them to participate in our tours.
Limitation of Liability
· Tekapo Adventures accepts no liability for any act or omission arising from a tour (including any arising from a tour not taking place) and the passenger releases, waives and holds harmless Tekapo Adventures, its officers and/or its employees from all claims, losses, damages or expenses which arise during or in conjunction with a tour provided by Tekapo Adventures. This includes any claims for damage caused by negligence of Tekapo Adventures, its officers and/or its employees, and includes any claim for any costs including legal fees that may be incurred as a result of any such claims, losses, damages or expenses whether valid or not.
· Tekapo Adventures does not accept any liability for the acts, omissions, or default whether negligent or otherwise of those companies or other persons providing services in connection with a tour by Tekapo Adventures.
· Without limiting the above, Tekapo Adventures shall be under no obligation or liability to any person as a result of any inaccuracy, misdescription or changes to any tour made by Tekapo Adventures or any other party.
Indemnity
· The passenger indemnifies Tekapo Adventures, its officers and/or its employees against all claims, losses, damages or expenses (including any costs including legal fees that may be incurred as a result of any claims, losses, damages or expenses whether valid or not) that he or she or their executors, administrators, next of kin, successors or assignees may have or assert for any claims, losses, damages or expenses whether valid or not.
Acts of God
· Tekapo Adventures has no liability for losses or additional expenses incurred by passengers due to sickness, weather, strikes, delays or changes in air or other transport services, force majeure, Act of God, or other causes outside the control of Tekapo Adventures
Statutory Protections – New Zealand Law
· These terms and conditions are to be read subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 and do not affect the customer’s rights as expressed in the Acts.[/vc_wp_text][vc_wp_text]
Trade Terms & Conditions
Refunds
· Bookings cancelled within 48 hours of departure will be subject to a 100% cancellation fee.
· Customers who do not turn up for a departure will not be entitled to any refund. You will be invoiced for the full nett amount of the booking.
· Refunds will only be issued through the original booking office.
Minimum Numbers
· A minimum # of 2 pax is required to confirm a tour departure. The Operator reserves the right to cancel a departure should the minimum number not be met.
· On NZ statutory holidays, minimum numbers of 3 pax apply to all trips.
Trip Cancellation
· Tekapo Adventures reserves the absolute right to cancel any scheduled departures as a result of road or weather conditions.
· Tekapo Adventures reserves the absolute right to decline to accept or retain any person as a member of a tour.
· Clients will be advised as soon as possible of any cancellation (in these instances, clients will be entitled to a full refund , should we cancel a tour)
· A Full refund is issued if travel is disrupted by a change in Covid-19 alert levels/lockdown where the participant is unable to get to Lake Tekapo for the tour.
Health & Safety
· There is a degree of risk in outdoor adventures. We will try our best to mitigate the risks and hazards as best we can, however it is not possible to avoid all risks & hazards. The client/passenger understands there are risks involved in participating in a tour.
· Passengers must follow all reasonable instructions given by our staff before, during and after the tour. Passengers are responsible for their safety and wellbeing during the tour and must act responsibly during any given tour.
· Tekapo Adventures requires the full names of every passenger travelling on our Scenic 4WD Tours.
· Passengers must advise if they have any physical conditions or concerns that may affect their safety or enjoyment of our tours.
· Tekapo Adventures also reserve the right to refuse any passengers if we are not completely satisfied that it is practicable and safe for them to participate in our tours.
Limitation of Liability
· Tekapo Adventures accepts no liability for any act or omission arising from a tour (including any arising from a tour not taking place) and the passenger releases, waives and holds harmless Tekapo Adventures, its officers and/or its employees from all claims, losses, damages or expenses which arise during or in conjunction with a tour provided by Tekapo Adventures. This includes any claims for damage caused by negligence of Tekapo Adventures, its officers and/or its employees, and includes any claim for any costs including legal fees that may be incurred as a result of any such claims, losses, damages or expenses whether valid or not.
· Tekapo Adventures does not accept any liability for the acts, omissions, or default whether negligent or otherwise of those companies or other persons providing services in connection with a tour by Tekapo Adventures.
· Without limiting the above, Tekapo Adventures shall be under no obligation or liability to any person as a result of any inaccuracy, misdescription or changes to any tour made by Tekapo Adventures or any other party.
Indemnity
· The passenger indemnifies Tekapo Adventures, its officers and/or its employees against all claims, losses, damages or expenses (including any costs including legal fees that may be incurred as a result of any claims, losses, damages or expenses whether valid or not) that he or she or their executors, administrators, next of kin, successors or assignees may have or assert for any claims, losses, damages or expenses whether valid or not.
Acts of God
· Tekapo Adventures has no liability for losses or additional expenses incurred by passengers due to sickness, weather, strikes, delays or changes in air or other transport services, force majeure, Act of God, or other causes outside the control of Tekapo Adventures
Statutory Protections – New Zealand Law
· These terms and conditions are to be read subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 and do not affect the customer’s rights as expressed in the Acts.[/vc_wp_text][vc_wp_text]
COVID-19 Policy
Please take a moment to read our TEKAPO ADVENTURES policy concerning Covid 19 restriction levels in 2021-22 Season as well.[/vc_wp_text][/mkdf_elements_holder_item][/mkdf_elements_holder][/vc_column][/vc_row][vc_row css=”.vc_custom_1539159798213{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_column][vc_column_text][instagram-feed][/vc_column_text][/vc_column][/vc_row]